All Safe

Your health and safety is our absolute priority. We have introduced intensified hygiene & prevention measures to ensure your safety at Sofitel Fiji Resort and Spa. The All Safe label represents our new elevated cleanliness protocols and standards, and provides assurance that these standards have been met.

We are doing everything possible to reassure you and anticipate your needs, this includes…

Contactless check-in, check-out and payments carried out whenever possible

Sanitizer provided in key public areas

Reinforced cleaning program in public areas with frequent disinfection of all high touch areas

Strengthened room cleaning protocols including extra disinfection of high touch room and bathroom areas

Employees given comprehensive safety & hygiene training

Reinforced food safety standards and new protocols

YOUR ALL SAFE JOURNEY

ALL SAFE OFFICER

At Sofitel Fiji we have assigned an onsite All Safe officer. Our ambassadors hosting you have attended a mandatory All Safe training course and have passed a theory and practical examination in All Safe procedures.

ARRIVAL PROCEDURES

Our drivers will be wearing a mask and have sanitizer gel on hand

Cars are disinfected prior to and after every arrival

On arrival at the hotel entrance we have a mandatory hand disinfection hub and temperature check for all guests

Limited number of people in the lobby at any one time

Check in via Sofitel Fiji app for contactless experience

Check in desks, tablet, pens wiped after every client

LUGGAGE MANAGEMENT

Luggage will be sanitized on arrival (at guest’s permission)

Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest

YOUR ROOM

Key cards for rooms disinfected before and after use

Linen and toweling laundered to optimal hygiene standards

Your room is cleaned & disinfected with extra care and we are assigning rooms after 72 hours minimum between each stay

FOOD AND BEVERAGE

Contactless menus available on Sofitel Fiji app

Furniture is a minimum distance of 1.5m apart between each occupied table

LIFESTYLE AREAS

Two hygiene ambassadors poolside at all times

Lounger beds sanitized before and after guest use

Clean pool towels provided to each guest to use on lounger beds

Lockers sanitized between and after guest use

The fitness center is deep cleaned and sanitized twice per day

It is mandatory for guests to use towels when exercising on the equipment

NIU KIDS BEACH CLUB / TEENAGE ZONE

Temperature of kids is checked upon arrival and children are to wash hands and/or use hand sanitizer.

Outdoor activities are encouraged vs. indoor

All toys and equipment separated and sanitized before being placed back for use

Kids indoor areas and Teenage Zone are deep cleaned and sanitized twice per day

Sanitizer gel available at Teenage Zone along with disinfectant wipes for self-cleaning of arcade games prior to use