Your health and safety is our absolute priority. We have introduced intensified hygiene & prevention measures to ensure your safety at Sofitel Fiji Resort and Spa. The All Safe label represents our new elevated cleanliness protocols and standards, and provides assurance that these standards have been met.
We are doing everything possible to reassure you and anticipate your needs, this includes…
Contactless check-in, check-out and payments carried out whenever possible
Sanitizer provided in key public areas
Reinforced cleaning program in public areas with frequent disinfection of all high touch areas
Strengthened room cleaning protocols including extra disinfection of high touch room and bathroom areas
Employees given comprehensive safety & hygiene training
Reinforced food safety standards and new protocols
ALL SAFE OFFICER
At Sofitel Fiji we have assigned an onsite All Safe officer. Our ambassadors hosting you have attended a mandatory All Safe training course and have passed a theory and practical examination in All Safe procedures.
ARRIVAL PROCEDURES
Our drivers will be wearing a mask and have sanitizer gel on hand
Cars are disinfected prior to and after every arrival
On arrival at the hotel entrance we have a mandatory hand disinfection hub and temperature check for all guests
Limited number of people in the lobby at any one time
Check in via Sofitel Fiji app for contactless experience
Check in desks, tablet, pens wiped after every client
LUGGAGE MANAGEMENT
Luggage will be sanitized on arrival (at guest’s permission)
Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest
YOUR ROOM
Key cards for rooms disinfected before and after use
Linen and toweling laundered to optimal hygiene standards
Your room is cleaned & disinfected with extra care and we are assigning rooms after 72 hours minimum between each stay
FOOD AND BEVERAGE
Contactless menus available on Sofitel Fiji app
Furniture is a minimum distance of 1.5m apart between each occupied table
LIFESTYLE AREAS
Two hygiene ambassadors poolside at all times
Lounger beds sanitized before and after guest use
Clean pool towels provided to each guest to use on lounger beds
Lockers sanitized between and after guest use
The fitness center is deep cleaned and sanitized twice per day
It is mandatory for guests to use towels when exercising on the equipment
NIU KIDS BEACH CLUB / TEENAGE ZONE
Temperature of kids is checked upon arrival and children are to wash hands and/or use hand sanitizer.
Outdoor activities are encouraged vs. indoor
All toys and equipment separated and sanitized before being placed back for use
Kids indoor areas and Teenage Zone are deep cleaned and sanitized twice per day
Sanitizer gel available at Teenage Zone along with disinfectant wipes for self-cleaning of arcade games prior to use